FAQ

Where can I find individual online only subscription prices of a journal?

Please find all subscription models in our Facts Sheet. Click here to download the PDF. 

Where can I find a complete catalogue of books and journals?

You can browse our site and specify your interest in several ways, for instance by subject category, by journals and books here.

How do I receive news updates from IOS Press?

You can sign up or register your interest via this page: iospress.com/newsletters

I have a claim. What should I do?

Check our Claims Policy to see if the requirements for submitting a claim are met. If so, send a message to order@iospress.nl mentioning your order number or our reference number, postal address and which volume and issue number you’re missing.

Where can I send my change of address?

Send a message to order@iospress.nl stating your old and new address and which subscription you have with us.

I'd like to cancel my subscription. What do I do?

Send a message to order@iospress.nl telling us which subscription you have with us, your order number and from what year on you’d like to cancel the subscription.

I can't access the journal I'm subscribed to. Can you help?

Yes. You can send an email to customerservice@iospress.nl with your details (name, institution, email address associated with the account, which subscription/package) so we can re-establish your access as soon as possible.

How can I order reprints or a PDF of a journal article?

Corresponding authors of a journal article receive an author order form along with the proofs of the article. 
Corresponding authors can contact editorial@iospress.nl for further information.

Send an email to publisher@iospress.nl for other reprint or PDF requests.

What is a pre-press article and how can I cite it?

In the IOS Press pre-press module articles are published online ahead of print so the latest research can be accessed much quicker. The pre-press articles are the uncorrected proof versions of the article and are published online shortly after the proof is created. Pre-press articles are fully citable by using the DOI number. As soon as the article is published in an issue, the pre-press version will be replaced by the updated final version that includes all author corrections and final bibliographic information. When you have purchased a pre-press article, you will have automatically access to the final, updated version of the article as well.

Can I post a pre-print of my article?

You are allowed to post your submitted article on your personal, your institute’s, company’s or funding agency’s website, and/or post a pre-print in an online repository, such as arXiv or BioRxiv.

How does IOS Press archive publications?

IOS Press believes that the permanent availability and the preservation of scholarly material is very important. In addition to archiving our publications internally and on our publishing platforms, we deposit all published articles in external archiving services. These include CLOCKSS (clockss.org) and the e-depot of the National Library of the Netherlands (Koninklijke Bibliotheek).

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